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What is ESM? Understanding Enterprise Service Management for Your Business
According to the Service Desk Institute, 68% of organizations had implemented Enterprise Service Management (ESM) strategies as of mid-2021—a 58%…
4 Industries That Have Benefited From the Lean-Agile Methodology
In today's fast-paced and highly competitive business environment, teams increasingly emphasize efficiency, productivity, and customer satisfaction. "Work smarter, not harder"…
“I Know Kung Fu” – the Power of Just-in-Time Learning
There's a scene in the movie The Matrix. Trinity and Neo are on the top of a skyscraper trying to…
Cprime and Asana: Building a Bridge of Agility Using Work Management Software
Talent shortages, budget constraints, and a constantly changing market highlight the need for agility across the board, starting with a…
Jira Service Management Best Practices: Tips for Optimizing Service Desk Operations
Atlassian’s Jira Service Management (JSM) is a widely used IT service management (ITSM) and Enterprise Service Management (ESM) tool. It…
ITIL & ITSM Using Jira Service Management
The IT Infrastructure Library (ITIL) framework provides a series of best practices to help businesses align their IT service delivery…
What’s New in SAFe® 6.0 and Why Does it Matter?
Since 2011, the Scaled Agile Framework® (SAFe®) has helped companies large and small organize and optimize their journey as they…
How Jira Service Management Enables Agile ITSM
If you work in a fast-paced business environment, you know how important it is to be responsive, collaborative, and efficient…
Develop a Winning Epic Hypothesis Statement that Captivates Stakeholders
Developed in 2011, the Scaled Agile Framework®, or SAFe, expanded on the traditional Agile manifesto by integrating essential concepts from…
Optimizing Atlassian Cloud Implementations — Part 2: Processes And Retraining
Make the Most Out of Your Atlassian Cloud Investment The first part of this series reviewed the importance of customizing…
Customizing Atlassian Cloud Implementations — Part 1: Tools and Workflows
Whether you’re implementing automation, collaboration across teams, or shortened release cycles, Atlassian Cloud offers a broad suite of integrated tools…
How Do SAFe and Lean Work Together?
SAFe® (Scaled Agile Framework®) is built on the foundation of Lean principles, which originated from manufacturing. “Lean” espouses optimization of…