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AI-Powered Service Management: Increasing Efficiency, Enhancing Customer Experience
Every business out there is on the journey to streamline processes, optimize resource utilization, and leave customers happy. The path…
Streamline IT Service Management with Jira Service Management’s Service Catalog and CMDB
Effective IT service management (ITSM) is critical for modern enterprises. Two key components of a mature practice are the ITSM…
Agile Funding vs. Traditional Project Funding
When organizations make the decision to move from a project-based delivery framework such as waterfall, to a more product-based framework…
Data Security in Atlassian Cloud: Audits, Certifications, and Compliance
As organizations continue adopting cloud-based services and solutions, the need for security and compliance has become increasingly important. With more…
Enabling ITSM Change Management Using Jira Service Management
In the fast-paced world of IT and software development, changes are inevitable. From software updates to infrastructure modifications, transitions can…
The Pivotal Shift from Projects to Products: A Leader’s Perspective
Organizations today face immense pressure to deliver value faster while remaining agile and responsive to market changes. This requires a…
OKRs vs. KPIs vs. Agile Metrics – Which Do I Really Need?
If you have been working on projects for any amount of time, you will probably have come across a variety…
The Pragmatic Agile Coach’s Approach to Product Thinking and Portfolio Governance
When does a transformation often hit the wall as it looks to make additional progress within an organization that’s seemingly…
Lessons and Warnings from the Original Chatbot – ELIZA
"The thing about an AI is, it's not human. You can't get any sense of what it's like to be…
Empowering the Future of Business: The Synergy of Agile, Digital, and AI Transformation
Every decade, a transformational wave happens in the world of software. We've seen it with Agile, then with the cloud,…
How Do Agile Metrics Actually Boost Team Performance?
The management expert and author Peter Drucker famously said, “You cannot improve what you don’t measure.” Eliyahu Goldratt, author of…
Value-based Planning and Enterprise Agility
In the first article in this series, we discussed three challenges standing in the way of Enterprise Agility: Lack of…