Celebrating Exceptional Relationships: Cprime’s 2024 NPS Results
At Cprime, everything we do is centered around delivering value, solving challenges, and building strong partnerships with our clients. That’s why we’re thrilled to share the results of our 2024 Net Promoter Score (NPS) survey, a testament to the incredible relationships we’ve built together. This year, Cprime achieved an NPS of 54—an improvement from 50 in 2023 and well above the industry average of 30–40.
We are truly grateful to our clients for sharing their experiences, trust, and valuable feedback. Your input fuels our passion for growth and excellence, and it’s your success that inspires us every day.
Strong NPS Performance Reflects Client Confidence
A NPS of 54 puts Cprime in the “Great” category, reflecting the high level of satisfaction and loyalty among our clients. This achievement reinforces our mission to consistently deliver solutions that make a meaningful impact and highlights the strength of our approach and the value of our partnerships.
What Clients Love About Cprime
Our clients’ feedback is the foundation of our success. This year’s survey gave us a wealth of insights into what makes Cprime a trusted partner. Here are some of the highlights:
1. Strong Relationships and Collaboration
Clients consistently praised our commitment to building strong, collaborative partnerships. One client shared, “Cprime has been amazing partners throughout our process. Very knowledgeable and easy to work with.” Another remarked, “Over the past 10 years, whenever we have engaged with Cprime, they have gone above and beyond in delivering the services we have requested.”
2. Customer-Centric Approach
We pride ourselves on understanding our clients’ needs and delivering solutions tailored to their unique challenges; we always take a proprietary view of client success. As one client put it, “Cprime acts as part of the team.” This responsiveness and dedication to client satisfaction are key to building trust and long-lasting relationships.
3. Expertise and High-Quality Teams
Our skilled consultants are a cornerstone of our success. Clients frequently commented on their effectiveness, noting, “Good highly skilled consultants that know their stuff.” Another added, “Highly skilled, experienced, and effective consultants. The team has always been quick to respond, with open communication and ease of engagement.”
4. Delivering Measurable Value
Clients also highlighted the tangible impact Cprime has on their organizations. One shared, “Cprime has added a considerable amount of value to our organization as we have navigated our Product Transition—they have become a trusted partner.” These results are a reflection of our unwavering focus on creating meaningful outcomes.
Gratitude for Feedback and Commitment to Continual Improvement
We are incredibly appreciative of the feedback shared through this year’s survey, including the insights that highlight opportunities for us to grow. While we celebrate the many successes reflected in our NPS score, we remain committed to continually improving our processes and finding new ways to deliver even greater value to our clients. This feedback ensures that we keep evolving to meet and exceed expectations.
Looking Ahead: Building on Success Together
As we celebrate this achievement, we recognize that our work is far from over. The feedback we received fuels our determination to strengthen our relationships, refine our offerings, and innovate for the future. We are excited to continue collaborating with our clients and delivering impactful solutions that drive success.
To our clients: Thank you for trusting us as your partner. Your success is our success, and we look forward to achieving even greater things together in the year ahead.
