Enterprise Service Management Webinar Series Part 1 | Cprime
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Resources > > Enterprise Service Management Webinar Series Part 1 | ESM Foundations: Do You Understand Your Customer Journey?
Enterprise Service Management Webinar Series Part 1 | ESM Foundations: Do You Understand Your Customer Journey?

Enterprise Service Management Webinar Series Part 1 | ESM Foundations: Do You Understand Your Customer Journey?

Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.

In this three-part webinar series, we focus on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.

In Part One of this webinar series you will learn:

  • The vital importance of cultivating a customer-first mindset
  • How to adjust your mindset to view your services as products
  • The power of a product/service roadmap

Speakers:

Devin Anderson
Strategic Product Coach, Cprime
Eric Rodstein
Senior Solutions Engineer, Cprime
Watch the Webinar on Demand

Related Resources

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What is ESM? Understanding Enterprise Service Management for Your Business
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