Enhancing Your ITSM With Service Catalog Management Practice and Jira Service Management

Service Catalog Management provides a single source of truth, a consistent repository where all information on services and service offerings is documented and is readily available to internal and external customers.

In this webinar, we will take a high level view of Service Catalog Management and how it’s implemented by Jira Service Management to enhance your ITSM practice.

To learn more about ITSM and JSM join AJ Schmalenberger, Enterprise Solutions Architect at Cprime, as we explore:

• The objectives, scope, and the importance of service catalog management to the service portfolio
• The difference between a business and a technical service catalog
• Service catalog management policies, principles, concepts, methods, and techniques, and how JSM facilitates it
• Service catalog management metrics and their value in ITSM

Plus, get a brief demo of JSM and Device 42!

Speaker:

AJ Schmalenberger Head of Atlassian Consulting, Cprime