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Resources > > AI-powered Service Management
AI-powered Service Management

AI-powered Service Management

Streamlining Incident Management in JSM using Atlassian’s Virtual Agent and Cprime’s Custom AI Technology

Sound incident management operations encompass activities ranging from logging and prioritization to escalation, documentation, and reporting. What could your employees do with all that extra time if you automated these operations with AI?

In this webinar, we showcase:

  • How to streamline incident management and post-incident reviews by harnessing no-touch resolution and triage with 3rd party tools like Atlassian Jira Service Management
  • How to use incident management to improve your customer’s experience while incorporating an added layer of efficiency with custom AI co-pilots
  • How to empower human agents to resolve issues faster and drive continuous improvement and enhanced knowledge management for incident escalations

Speakers:

Josh Judd
Chief Architect, Artificial Intelligence, Cprime
Clayton Chancey
ITSM Practice Lead, Cprime
Watch the Webinar on Demand

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