Help with Cprime Learning
Have questions or want support? Fill out this form and we will be in touch within 24 Hours. For the fastest possible support, we have a chat feature on the bottom right corner of the screen that will connect you to an agent. You can also call us at 1.877.800.5221 or +44 (0) 203 811 0424 option 1.
Guarantee and Policies
Rescheduling and Cancellation Policy for Open-Enrollment Classes
At Cprime we understand individual circumstances may arise for participants, and as a company, we do our best to accommodate. Listed below are our cancellation policies and notice periods for all our public enrollment, virtual and in-person courses. If participants have any questions regarding our policies, please contact us via e_mail at_ support@cprime.com
or by phone at 1-877-800-5221 or +44 (0) 203 811 0424 option 1.
Virtual Training
Participants who cancel less than 6 business days before the start of class, or do not attend class without prior written notice will forfeit their tuition. If a participant requests to reschedule their class within 6 business days, their tuition will not be refundable, and a $200 administrative fee is required to enroll in a new session. Participants are eligible for a tuition refund only when requested more than 6 business days before class starts.
In-Person Training:
Participants who cancel less than 11 business days before the start of class, or do not attend class without prior written notice will forfeit their tuition. If a participant requests to reschedule their class within 11 business days, their tuition will not be refundable, and a $200 administrative fee is required to enroll in a new session. Participants are eligible for a tuition refund only when requested more than 11 business days before class starts.
Please note:
- All training (virtual or in person) must be rebooked for a new class date starting no later than one year of the date of the originally scheduled class.
- If you do not rebook your class within one year of the originally scheduled class, your credit will be forfeited.
- You may use the credit for a different course modality, including self-paced learning, if available.
- Partner-delivered courses may be subject to different cancellation terms.
For questions please contact us via email at support@cprime.com or by phone at 1.877.800.5221 or +44 (0) 203 811 0424 option 1.
Course registration information
All courses carry our guarantee of 100% Satisfaction
Cprime Learning provides an unsurpassed training experience. If for any reason you are not satisfied with your experience, simply notify the instructor or registrar of your intent to withdraw from the program prior to the first morning break, turn in your course materials and receive a 100% refund. If at the end of the program day, you are unsatisfied with the program, we will credit your tuition towards a future program of your choice. If you use the training credit on a higher-priced program, you pay only the difference.
Payment Policy
Payment is required at time of registration. Approved forms of payment include a company purchase order, or credit card. We accept Visa, MasterCard, American Express, and Discover.
All courses are available as onsite training at your location. On-site options can be very cost effective. Learn more about onsite training.
Self-Paced Training
Unless otherwise stated, access to any self-paced eLearning offering will be available for 90 days.
Course Hours
Course hours vary based on the individual session. Please review your confirmation email or contact your representative regarding the specific start and end time for your course.
Receipt of Course Materials
In an effort to reduce paper waste, course materials for most live-online sessions will be digital. You will receive information on how to obtain your course materials in your confirmation email. If you have not received your confirmation email, please check your Spam or Junk folder(s). Alternatively, please contact us via phone to resolve any concerns you may have.
Course Price
We endeavor to ensure the most up-to-date prices are shown on our website. We reserve the right to raise or lower our prices at any time.
The price you pay is fixed at the time of booking. If you believe a price to be incorrect you must contact the Learning Team prior to booking your course.
Substitute Participants
Substitute participants are permitted at no extra cost for the course and date of the original registration. If the substitution results in a change of course and/or date it will be deemed a request to reschedule training. Please see the section above for rescheduling fees payable.
Course Changes
If there is a change to your course – time, date, location, or reschedule – we will contact you as quickly as possible and provide you with other options if needed. Please make sure to whitelist cprime.com to verify communications will be received.
Your Privacy
GDPR Readiness and Compliance
At Cprime Learning, we value our users’ right to data privacy and have demonstrated that by meeting strong data processing standards. We recognize that the General Data Protection Regulation (GDPR) will help us move towards the highest standards or operations in protecting customer data. We have thoroughly analyzed GDPR requirements, and as we have already implemented a consistent level of data protection and security, we have put in place a process for immediate compliance in regards to all GDPR policies, processes, and procedures.
What We Collect
For each visitor to our website, our web server automatically recognizes no information regarding the domain or e-mail address of the visitor. We do collect the e-mail addresses of those who communicate with us via e-mail, as well as those who join our mailing list, complete web forms requesting information, and those who attend or purchase one of our courses. We also collect aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g. credit card number and billing address).
The information we collect is used to improve the content of our website, used to customize the content and/or layout of our webpage for each individual visitor, used to notify consumers about updates to our website, shared with agents or contractors who assist in providing support for our internal operations, used by us to contact consumers for marketing purposes, shared with other reputable organizations to help them contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our website.
Cookies
With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site .
The email addresses that we collect are used to communicate special offers and discounts. We typically send an email to our contacts about every 2 weeks. You can access your information from the Manage Preferences link in the emails you receive to update your contact info and preferences about the types of emails you receive. If you do not want to receive e-mails from us after your email address has been collected, please use the unsubscribe link in the email message to unsubscribe yourself from the email database. You can also let us know your request to be unsubscribed by sending us e-mail at suppot@cprime.com, calling us at the above telephone number, or by writing to us at the above address.
From time to time, we may make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by updating your preferences in the email database, calling us at the number provided above, e-mailing us at the above address, or writing to us at the above address.
Customer email addresses and any Personal Information and/or Customer Information will not be distributed to or shared with any third parties.
Postal Addresses
If you supply us with your postal address you may receive periodic mailings from us with information on new products and services or upcoming events in your area. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, or writing to us at the above address. Based on the lag time of the mail system, mailings are often done weeks in advance, so you may receive a few mailings after your request is provided. We will do everything in our power to limit this as much as possible.
Customer email addresses and any Personal Information and/or Customer Information will not be distributed to or shared with any third parties.
Telephone Numbers
Persons who supply us with their telephone numbers may receive telephone contact from us with information regarding new products and services or upcoming events in your area. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.
Customer email addresses and any Personal Information and/or Customer Information will not be distributed to or shared with any third parties.
Ad Servers
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically, we will post the policy changes to our website to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number, writing to us at the above address.
Customer Access to Information
Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mailing us at the above address, or writing to us at the above address.Consumers can have this information corrected by communicating the correct information to us through those same channels.
Security
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you through our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
If your need is urgent, you may call customer service toll-free at 877-800-5221, between the hours of 8 am to 7 pm EST, Monday through Friday.
Special Requests/Allowances
If you have any access or support requirements for attending the training, please contact Cprime as far in advance of your course date as possible. We will make every reasonable effort to ensure you are provided with the access or support required to take training.