Overview
Design Thinking - A Comprehensive Overview provides a toolbox of practical techniques and problem-solving tools to help you apply what you learn in everyday situations.
This course provides a solid foundation in the fundamental concepts and key terminology of Design Thinking, empowering you to approach problems and develop innovative, user-centric solutions. You'll gain a deep understanding of the Design Thinking methodology and learn how to effectively apply it across a diverse range of problem-solving scenarios. With a special emphasis on enterprise-scale technology products, software, artificial intelligence solutions, and complex system design, this course prepares you to tackle the unique challenges faced in these domains. By mastering the core principles and techniques covered in this comprehensive overview, you'll be well-equipped to drive innovation and deliver impactful solutions that meet the needs of your end-users.
Learn design thinking, and get tools for applying every step of the process
During this self-paced course, you experience a hands-on journey through the design thinking process. You’ll learn to collaborate and define and solve problems using design thinking techniques. You‘ll learn a straightforward process for problem definition, ideation, teaming, testing solutions, and applying the process of solution building in an enterprise organizational environment.
Reserve Your Seat
$195 (USD)
Group (3+): $150 USD
GSA: $125 USD
GSA: $125 USD
Education Credits:
1.5 PDUs
1.5 PDUs
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Full Course Details
Part 1: Design Thinking Overview
- What is Design Thinking?
- What if you don’t think of yourself as a “designer”?
- Solving problems – design thinking vs. older approaches
- Attitude and mindset
- The relationship to agility
Part 2: Divergent and Convergent Thinking
- Divergence and Convergence as the design thinking foundation
- Divergent thinking characteristics
- Convergent thinking characteristics
- The problem space
- The solution space
Part 3: The Design Thinking Process
- Empathize and understand
- Defining problems and design challenges
- Ideation
- Prototyping
- Testing and iterating
- Design thinking at scale
Part 4: Empathize & Understand
- User research
- Human-centered design
- Empathy maps
- Observation
- Subject-matter expertise
Part 5: Defining Problems & Design Challenges
- Creating problem statements
- How to define problems
- Five steps for framing problems
- Wicked problems
- Defining a design challenge
Part 6: Ideate
- Divergent vs. convergent ideation
- Brainstorming
- “How might we”
- Affinity diagramming
Part 7: Prototyping
- Prototyping explained
- Iterating on prototypes
- Feedback on prototypes
- Pivot or persevere?
- Different types of prototypes
Part 8: Test & Iterate
- Starting to think about scale
- Priorities of testing
- When is it too late to pivot?
- Keeping testing agile
- Iterating towards to delivery
Part 9: Design Thinking at Scale
- Why scalability is important
- Common obstacles to scale
- Managing size
- Organizational complexity
- Budgets and accounting cycles
- Organizational culture
- Introduction to frameworks
Part 10: Conclusion
- Start with divergence
- Think human centered
- Try it before they buy it
- How you can use design thinking
- Additional resources
This design thinking self-paced course will be invaluable for:
• Product owners
• Business analysts
• Innovation leaders
• Designers
• Agile teams
• Architects and system designers
• Technology service creators
After you complete this course, you will be able to:
• Understand the design thinking process
• Use empathy and context to keep end-user at the center of a design
• Create a methodology for repeatable “a-ha” moments
• Avoid common obstacles to design thinking
• Distinguish symptoms, problems, and root causes
• Use agile practices to prototype and iterate rapidly
• Evaluate the roles of culture and teaming in your organization
• Apply design thinking at scale and in non-traditional roles