Overview
Are you looking for solutions to these common IT service challenges?
- Inefficiency caused by manual and time-consuming processes and workflows
- Lack of transparency and visibility into IT operations
- Siloed teams and departments resulting in collaboration and communication challenges
- Inability to track and manage IT incidents, changes and requests effectively
- Lack of data analytics and insights to make informed decisions and improvements
“Organizations that implement IT service management (ITSM) solutions report an average of 32% improvement in IT operations efficiency…reduced the time it takes to resolve incidents by 48%…improved IT service quality by 31% and experienced an average increase of 27% in customer satisfaction.”
-2021 State of IT Service Management survey, Enterprise Management Associates
Benefits of IT Service Management
IT Service Management (ITSM) uses a customer-centric, process-oriented approach to managing IT services, focusing on continual improvement, leading to increased efficiency, productivity, and customer satisfaction. It combines tooling, integrations, and automation to streamline the entire IT service practice, with the following benefits:
Services
Work with trusted ITSM experts
Trust a team with experience, expertise, and holistic vision to design your ITSM solution. Our approach helps you nurture insights and launch positive changes across the organization by closing the feedback loop between the users and Business, Product, Engineering, DevOps and Customer Success teams.
ServiceNow
Achieve exceptional customer experience, employee experience, and technology excellence with an optimized ServiceNow platform
Learn about ServiceNowJira Service Management
Transform your service operations to drive faster, more impactful results with JSM consultation, implementation, and integration
Learn about JSMEnterprise Service Management
Empower your non-technical teams including marketing, HR, legal, and finance to effectively manage their workflows with ITSM principles
Elevate service managementOur Featured ITSM Solutions
ServiceNow
Jira Service Management is a robust and intuitive ITSM solution that can help your organization tackle any pain points in IT service management.
ServiceNow offers a broad-ranging AI-forward ecosystem that can tie your ITSM program into a suite of solutions for a fully integrated approach to service and portfolio management across the enterprise. Baptist Health Systems accelerated its digital transform ation while experiencing improved patient and provider services and optimum patient outcomes.
Jira Service Management
Jira Service Management is a robust and intuitive ITSM solution that can help your organization tackle any pain points in IT service management in conjunction with the full Atlassian suite of work and knowledge management solutions. One luxury retail chain’s ITSM implementation enhanced the teams’ service efficacy and reduced the number of tickets created.
Trusted Atlassian Partner for Over a Decade
Our skills and experience make us a trusted partner for organizations looking to transform their service operations and deliver value faster. With close to two decades as an Atlassian Platinum Solution Partner, we specialize in Agile at Scale, DevOps, ITSM, Cloud, and Enterprise solutions.
Clients We’ve Served
At Cprime, we understand that every organization has unique ITSM needs. That’s why we work closely with our clients to understand their pain points and tailor solutions that fit their specific requirements.
Customer Success Story
Just the Ticket: Implementing Jira and IT Service Management at Iconic Luxury Retail Chain
This internationally recognized luxury retail icon turned to Cprime to modernize its failing legacy service management infrastructure with turnkey Jira and Jira Service Management portals. The resulting ITSM implementation enhanced the teams’ service efficacy and reduced the number of tickets created.
More Insights
Blogs, whitepapers, webinars, and more.
Cprime and ITIL: The Key to Unlock Optimized ITSM
The modern IT department manages a host of complex challenges on any given day; from routine ad hoc hardware problems…
How to Support ITSM and ITIL with Jira Service Management
An efficient incident management process is critical for keeping your customers happy by ensuring that their services are always on.…
How to Optimize ITSM with Atlassian’s Jira Service Management in the Cloud
In this webinar, we will look at how Atlassian’s new Jira Service Management (the next generation of Jira Service Desk)…