Ahold Delhaize Case Study | ITFM | Apptio TargetProcess | Cprime

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Case Study

Ahold Delhaize USA’s Strategic Transformation: Unifying Strategy, Execution, and Finance


Company Details

Industry: Grocery

Company Size: 10,000+ employees

Location: USA; HQ in Quincy, MA

Cprime Services:

Executive Summary

Ahold Delhaize USA was shifting to lean budgeting but lacked supporting systems. Manual processes and siloed data hindered resource allocation and financial reporting. They needed to connect strategy to execution and prove the value of their Agile approach to their parent organization.

Cprime integrated systems and automated processes for Peapod Digital Labs (PDL)—now dba Ahold Delhaize USA Services—saving time and supporting better decision-making across the organization.

Cprime Solutions

  • Automated reporting for 500+ teams by implementing Apptio TargetProcess with Jira integration
  • Streamlined financial management through custom features for cost modeling and CapEx/OpEx splits
  • Enhanced quarterly planning via two-way integration and standardized estimation
  • Improved resource utilization with capacity and demand management tools at team and value stream levels

“Since implementing TargetProcess and the accompanying automation, we’re seeing vast improvements across the org in terms of time savings, greater visibility into the data, and a more strategic, data-driven approach to decision-making.” — Grant Williams, Senior Finance Director TBM

Key Outcomes

  • Enabled portfolio-wide financial updates every 15 minutes, significantly reducing manual effort while supporting real-time data visibility
  • Streamlined quarterly planning with automated integrations and standardized estimation
  • Improved transparency and data-driven decision-making across value streams
  • Positioned PDL to potentially deprecate time-writing in favor of an automated, data-driven cost allocation model

If you’d like to see the same results, explore our flexible Enterprise Technology and Financial Management solutions.

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