Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes…
ESM Webinar Series Part 3 | Putting it All Together: Service Management for HR, Finance, Marketing, and More
Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.
In this three-part webinar series, we will be focusing on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.
In Part Three, Putting it All Together: ESM for HR, Finance, Marketing, and More, you will learn:
- How an ESM implementation looks in each of the major business units
- Why ESM can and should permeate the whole organization… eventually
- Examples of successful implementations you can use as models for your own
Speakers:
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Sneha Crews Managing Director for Solutions Engineering, Cprime |
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Eric Rodstein Senior Solutions Engineer, Cprime |
Watch the Webinar on Demand
Related Resources
ESM Webinar Series Part 2 | The Keys to Optimal ESM are Automation and Integration
Enterprise Service Management Webinar Series Part 1 | ESM Foundations: Do You Understand Your Customer Journey?
Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes…
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