Standardize Change Management in JSM | Webinar
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Resources > > Using a Service Catalog and CMDB to Standardize Change Management in Jira Service Management
Using a Service Catalog and CMDB to Standardize Change Management in Jira Service Management

Using a Service Catalog and CMDB to Standardize Change Management in Jira Service Management

A streamlined and optimized ITSM practice offers tremendous benefits to your IT teams and your entire organization. But, the vital ITSM practice of change management can still be challenging for many.

In our previous webinar in this series, we discussed how to best enable change management in adherence to the ITIL framework and using Jira Service Management (JSM). In this webinar, we take those ideas a step further by incorporating a service catalog and configuration management database as tools to help standardize the change management process and further minimize disruptions.

After watching this webinar, you’ll understand:

-The role of a Service Catalog in ITSM
-How to create and curate an effective Service Catalog
-How to build and manage a Configuration Management Database (CMDB)
-How to best leverage CMDB for service improvement

Speaker:

Clayton Chancey
Senior Solutions Architect, Cprime
Watch the Webinar on Demand

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